Privacy Policy

Last updated: 17th August 2024

This Refund Policy outlines the terms and conditions for refunds for services provided by CITY 17 INTERACTIVE (OPC) PRIVATE LIMITED (“Company”, “we”, “us”, or “our”). By using our services, you agree to this Refund Policy.

1. Eligibility for Refunds

1.1. You may be entitled to a refund if we are unable to provide the Service you have paid for.
1.2. Refund eligibility is subject to the specific Service you have availed and the timeframe specified in our service-specific policies.

2. Refund Process

2.1. To request a refund, you must submit a refund claim within the stipulated time period for the specific Service you have availed.
2.2. Refund requests must be communicated to us using the contact information provided on our website.
2.3. We will review your refund request and respond within a reasonable timeframe.

3. Refund Timeframe

3.1. The processing time for refunds may vary depending on the payment method used and our internal processes.
3.2. We aim to process all valid refund requests within 14 business days of approval.

4. Non-refundable Items

4.1. Refunds may not be available for certain services or under certain circumstances. These will be clearly communicated to you before purchase.
4.2. Failure to submit a refund claim within the stipulated time period will make you ineligible for a refund.

5. Partial Refunds

5.1. In some cases, we may offer partial refunds if only a portion of the service was unsatisfactory or not delivered.
5.2. The amount of the partial refund will be determined at our discretion based on the nature of the service and the extent of the issue.

6. Refund Method

6.1. Refunds will typically be issued using the same method of payment used for the original purchase.
6.2. In cases where this is not possible, we will work with you to find an alternative refund method.

7. Cancellation of Services

7.1. If you choose to cancel a service before it has been delivered, you may be eligible for a refund minus any applicable cancellation fees.
7.2. Cancellation fees, if applicable, will be clearly communicated to you at the time of cancellation.

8. Disputes

8.1. If you disagree with a refund decision, you may contact us to discuss the matter further.
8.2. All disputes will be handled in accordance with the Disputes Resolution section of our Terms and Conditions.

9. Changes to Refund Policy

9.1. We reserve the right to modify this Refund Policy at any time.
9.2. Changes will be effective immediately upon posting on our website.
9.3. Your continued use of our services after changes to the Refund Policy constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at:
Email: legal@city17.io

This Refund Policy is governed by and construed in accordance with the laws of Kerala, India. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts in Trivandrum, Kerala.